Workshop terms and conditions

Wrapp Consulting Ltd Workshops Terms and Conditions

1.               Introduction

1.1           What these terms cover. These are the terms and conditions on which we supply services to you in relation to the arranging and delivery online workshops.

1.2           Why you should read them. Please read these terms carefully before you book a workshop with us. These terms tell you who we are, how we will fulfil your booking, how you and we may change or cancel your booking, what to do if there is a problem with your booking and other important information. If you have any queries about these terms, please contact us to discuss this.

1.3           Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business customer or consumer. You are a consumer if:

(a)        you are an individual; and

(b)        you are making a booking with us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4           If you are a business customer this is our entire agreement with you. If you are a business customer, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.               Information about us and how to contact us

2.1           Who we are. We are Wrapp Consulting Ltd of 10 The Green, Edlesborough LU6 2JF (“Wrapp Consulting Ltd”). Wrapp Consulting Ltd is registered in England and Wales under company number: 12048055.  References to “we”, “our” and “us” are references to Wrapp Consulting Ltd.

2.2           How to contact us / complaints. You can contact us by writing to us at the address set out in clause 2.1 or by email at hannah@wrappconsulting.com If you have any questions or complaints about any of our workshops, please contact us using these contact details. We will endeavour to respond to any written correspondence without undue delay.

2.3           Feedback. Wrapp Consulting Ltd welcomes feedback with regards to your experience in attending any of our workshops.

2.4           How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided when making your booking.

2.5           When used in these terms, the words “writing” or “written” include the use of email.

3.               Workshops

3.2           Hosting of workshops. Our workshops are hosted or occasionally in person (as requested).

3.3           How we will accept your booking. Our acceptance of your booking of a workshop will take place when you receive an email generated by the Platform acknowledging payment and confirmation of your booking, at which point a contract will come into existence between you and us. You will usually receive your confirmation email within 24 hours of booking to the email address provided when you placed your booking via the Platform. If you have not received your confirmation email within 24 hours of booking, please check your spam or junk email folder or filter and then contact us. It is your responsibility to ensure that your email is set up to allow you to receive our confirmation email.

3.4           If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for your booking. This might be because the workshop you are attempting to book is already fully subscribed, or because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the workshop. Please note that all workshops available on the Platform are subject to availability.

3.5           Requesting changes. The date of your workshop can be changed up to one hours before the original workshop date without any charges. Changes after that time will be charged.

4.               Attendance at workshops

4.1           Conduct. We reserve the right to refuse admission to any workshop or to ask any attendee to leave a workshop if we think they are behaving in a disruptive manner, in a way that violates our store rules or Platform terms and conditions, or in a way that is likely to cause damage, nuisance, offence or injury.

4.2           Recordings of workshops. Where we have obtained your consent to do so, we may sometimes film, photograph or otherwise record our workshops. Content from these workshops will not be shared without your written consent.

5.               Our rights to make changes

5.1           Whilst the structure of our workshops is correct at the time of publication, you acknowledge that it may be necessary for us to change the format, content, venue and/or timing of any workshop We will endeavour to notify you of any changes in advance of the workshop but you acknowledge that this may not be possible if changes are required to be made at short notice immediately prior to the workshop. We will take steps to minimise the effect of any change.

5.2           We may also make changes to any workshop to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements (for example, to address a security threat).

5.3           In circumstances where we deem a change to be significant (in our reasonable opinion), we may give you the option to either: (i) cancel your booking before the workshop in return for a full refund; or (ii) attend an alternative workshop. We will not be obliged to compensate you for any other expenses that you may have occurred in connection with the workshop.

5.4           We reserve the right to cancel a workshop for any reason outside our control. In such circumstances, you will be entitled to either: (i) cancel your booking and receive a full refund; or (ii) attend an alternative workshop. We will not be obliged to compensate you for any other expenses that you may have occurred in connection with the workshop.

6.               Your rights to cancel or reschedule your booking

6.1           In addition to your right to cancel your booking in the circumstances described in clause 5.3 above, if you are a consumer and you have changed your mind about your booking, you may cancel your booking in return for a refund within 24 hours of the date you receive the email confirming acceptance of your booking or, if earlier, before the workshop. However, please note that any refund may be subject to deductions in accordance with clause 6.5 below. For the avoidance of doubt, you may not cancel your booking under this clause 6.1 after the workshop has started.

6.2           You may also cancel or reschedule your booking as follows:

(a)        online workshops can be cancelled (in return for a full refund) up to one day prior to the workshop or rescheduled (free of charge) up to one hour before the workshop.

6.3           If you cancel your booking other than as prescribed in clauses 5.3, 6.1 or 6.2, your booking will be non-refundable (unless otherwise agreed by Wrapp Consulting Ltd in its absolute discretion).

6.4           The easiest way to cancel or reschedule your booking is to use the relevant link in your booking confirmation email (to view your booking details and your options to cancel or reschedule your booking) or contact our customer services team using the contact details set out in clause 2.2 above.

6.5           Any refunds payable to you in accordance with these terms will be processed in accordance with Calendly’s terms and conditions.

7.               Price and payment

7.1           Prices for our workshops. The price of the workshop will be the price indicated on the relevant Platform page when you placed your booking. All prices are inclusive of VAT. Please see clause 7.2 for what happens if we discover an error in the price of the workshop you have booked.

7.2           What happens if the specified price is wrong. It is always possible that, despite our best efforts, some of the prices specified on the Platform to apply to a booking for attendance at a workshop may be incorrect. We will normally check prices before accepting your booking so that, where the booking’s correct price is less than our stated price when making your booking, we will charge the lower amount. If the booking’s correct price is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

7.3           When you must pay and how you must pay. A 50% upfront payment will be taken via the Platform upon acceptance of your booking in accordance with clause 3.3. Your payment will appear as “Stripe” (or similar) on your bank statement. Please see the relevant Platform pages and terms and conditions for further information regarding payment. The remaining 50% will be requested via invoice once the second workshop has been completed. The invoice will be payable immediately on the date of issue.

8.               Our liability to you if you are a consumer

8.1           We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Without prejudice to the foregoing, you acknowledge that we will not be responsible in respect of any loss of or damage to personal property.

8.2           We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to your booking (including the right to receive services which are as described and match information we provided to you and which are supplied with reasonable skill and care).

8.3           We are not liable for business losses. If you are a consumer, your attendance at any workshop will be in your private capacity. If your attendance at any workshop is in any commercial or business capacity, our liability to you will be limited as set out in clause 9.

9.               Our liability to you if you are a business customer

9.1           Nothing in these terms shall limit or exclude our liability for:

(a)        death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b)        fraud or fraudulent misrepresentation;

(c)         breach of section 2 of the Supply of Goods and Services Act 1982; or

(d)        any matter in respect of which it would be unlawful for us to exclude or restrict liability.

9.2           Subject to clause 9.1:

(a)        we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b)        our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for attendance at the workshop under such contract.

10.           How we may use your personal information

10.1        We are committed to protecting and respecting your privacy.

10.2        When you place an order via the Platform, Calendly will collect certain personal data from you such as your name, email address, mobile phone number and payment details.

10.3        This information will be used by Calendly to process the booking you have made. For more information about how Calendly will handle your personal data.

10.4        Calendly will also pass certain of your personal data (e.g. name and contact details) to Wrapp Consulting Ltd to enable us to register you for the relevant workshop and so we have a list of attendees. 

10.5        For more information about how Wrapp Consulting Ltd will process your personal data, please see the Wrapp Consulting Ltd privacy policy which can be found at https://wrappconsulting.co.uk/privacy_policy/  

11.           Other important terms

11.1        Ability to transfer rights and obligations. We may transfer our rights and obligations under these terms to another organisation. If you are a consumer, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.2        No third party rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.3        If a court finds part of this contract illegal or unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.4        No waiver for delay in enforcing terms. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.5        Governing law and jurisdiction if you are a business customer. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

11.6        Governing law and jurisdiction if you are a consumer. If you are a consumer, these terms are governed by English law and you can bring legal proceedings in respect of your booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of your booking in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your booking in either the Northern Irish or the English courts.